Reviews

1st page of Google search results for our industry. When it comes to letterbox distribution and flyer drops in every suburb across Australia, we’ve worked tirelessly to earn this position.

A Word of Caution

Being at the forefront of Google search results also makes us a target for online trolling.

So, when you see us proudly occupying that top spot, know that it’s not an overnight achievement. It’s the result of hard work, expertise, and a commitment to excellence.

Our network comprises over 2,500 Letterbox Distribution Walkers, each playing a crucial role in connecting businesses with their local communities.

When you share feedback or write a review, remember that you’re not evaluating our company directly; you’re providing insights about the independent local suppliers—the letterbox walkers—who operate in your target suburbs and diligently deliver your materials.

By booking our service, you actively create work opportunities within your local area. Your support contributes to the livelihoods of those right in the neighborhoods where our work takes place and our letterbox walkers live. However, it’s essential to address a challenge: On very rare occasions some businesses, without fully understanding our transparent processes and allowing us time to resolve any issues, may amplify these isolated incidents.

Our goal remains unwavering: to empower local economies, foster connections, and ensure effective distribution. Thank you for being part of this journey!

Context Matters: Our Commitment to Service Excellence

We recognise that occasional challenges arise. From time to time, individuals leap to conclusions and reject proposed solutions and think that they can post what they like on unregulated public forums. These instances don’t occur often, but when they do it is mainly in remote areas where small businesses may struggle to comprehend the vast scale of a nationwide operation.

However, it’s essential to recognise that these isolated cases (always look at the dates of posts) do not overshadow the thousands of satisfied customers who experience seamless service. Our commitment to problem-solving ensures that when issues do arise, we address them swiftly and effectively.

Rest Assured:

15,353 Suburbs: With such a vast network to serve, perfection isn’t always feasible.
Swift Action: We promptly resolve issues, ensuring seamless operations.
Urban Advantage: Our deeper pool of resources in capitals and larger cities allows quicker problem resolution.

Understanding Our Service Model

Local Suppliers, Global Commitment Our network of local suppliers is the cornerstone of our service. While we strive for excellence, it’s important to understand that no system can guarantee 100% compliance. This reality is acknowledged in our terms and conditions.

Fairness in Process We’re committed to fairness and quality. Before requesting a refund, please consider the commitments made to our suppliers, who depend on the work allocated to them.

The Impact of Online Pressure Online campaigns can hinder our resolution process. In such cases, we may halt communication and defer to small claims court for resolution.

Beyond Arbitration Our aim is to deliver quality service, not to serve as arbitrators. We handle disputes according to our terms, focusing on amicable solutions.

Feedback: Reflecting on Local Service Your reviews should reflect the service provided by our local suppliers. They are an integral part of our quality assurance, helping us improve where necessary.

Resolution Process: Quality Assurance If a supplier fails to meet their obligations, we follow a clear resolution process, which may include finding a replacement to uphold our service standards.

Your Role in Quality Assurance Your cooperation with our internal processes is crucial. Please consider the impact of public reviews on our operations and the local suppliers who are part of our network.

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